1. What is a cookie
A cookie is a text file, a code, or a software element that saves information relating the browsing history and pattern of your terminal on the Internet. It is under the control of your internet browser, and sometimes carries a unique and random number. You can read it, destroy it, or modify it.
Michelin is always seeking new ways to better it’s or its Internet website(s) and to offer you, the internet user, a better service and experience. Thus, Michelin uses different types of cookies as indicated hereafter that can warrant the preliminary consent of the internet user (commercial type cookies) before the cookie is installed on its terminal.
3. How does Michelin inform you about the cookies that is uses?
When you access for the first time the www.michelin.com web site, the legal notice of the site will refer you to a page that will give you all information on the cookies that are installed and used by this site. In any case, you have the control of these cookies. Therefore, you have the possibility to refuse or destroy them.
4. How to refuse and/or uninstall these cookies?
a. On computer
You can uninstall these cookies in two ways.
On the one hand, you can consult the cookies already installed on your terminal through the use of your browser, and delete them one by one by type of cookies as indicated in the banner or all at once.
- Apple Safari Browser: "Confidentiality" section in the « Preferences » menu, provided section for “Cookies and other data of Internet websites”.
- Google Chrome Browser: “Confidentiality” section in the « Parameters» menu, « Content Parameters» subsection, provided section for « Cookies and website data».
- Internet Explorer Browser: “Tools” menu, then “Internet Options” section, then “General” then “Browser history”, then “Parameters”, then open the “Parameters of temporary internet files and history” window, and finally, “Display files”.
- Mozilla Firefox Browser: “Tools” menu, “Options” section, “Privacy” subsection, “Delete specific cookies” functionality.
Furthermore, you can program your Internet browser to block or receive a warning for all installations of cookies on your terminal. The steps to follow differ for each type of browser, but you can find instructions in the “Help” section of the latter. The programming of your browser can be carried out independently on each of the terminals that you use in order to access Michelin web sites.
b. On a smartphone or tablet
You can uninstall these cookies according to the following methods:
- Android Browser : Open your "Home" screen, Tap your web browser icon, Tap the "Menu" button, Tap the "Settings", Your device will either take you to a menu of available settings OR it will have one of the three following options. Tap on the option you have: Privacy & Security, Privacy, Security option Tap on "Clear Cache" ,Tap "OK" to confirm, Tap "Clear all cookie data" Tap "OK" to confirm, Click the "Home" button to go back to your "Home" Screen Restart your device by turning it off and then on again.
- Google Chrome Browser: On your browser toolbar, click “the Chrome menu” Click “More tools” and “Clear browsing data” In the box that appears, click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files." Use the menu at the top to select the amount of data that you want to delete. Choose “beginning of time” to delete everything. Click “Clear browsing data”.
- Apple iOS 8: Click the "Home" button, Tap the "Settings" button, Scroll down to "Safari", Tap on "Clear History and Website Data". You will receive a warning message. Tap on "Clear History and Data" to confirm, Click the "Home" button to go back to your "Home" Screen, Restart your device by turning it off and then on again.
The uninstalling or the blocking of cookies used on the Michelin websites could affect, or even prevent you from using these websites.
5. What types of Cookies are used by Michelin?
Cookies can be temporary, and only last for the duration of your browsing session on the website, or can be permanent, i.e. a longer lifespan according to the span that is attributed and the parameters of your internet browser. Numerous types of different cookies exist, of which we can set in four groups defined hereafter.
Strictly Necessary Cookies
Strictly necessary cookies are cookies that are indispensable due to the fact that the functionality of the website is contingent on their existence. Their deactivation will cause important difficulties for using the site, or even the impossibility to use the services that it proposes. The strictly necessary cookies do not conserve information once you leave the site. They permit, for example, to identify the terminals to dispatch the communication, to assign numbers to the data “packets” in order to dispatch them in the requested order, and to detect transmission errors or data loss.
Functional cookies are used exclusively for providing an electronic communication service at the request of the internet user. If these cookies are uninstalled, providing this service will be rendered impossible.
The information is conserved beyond your browsing session on the internet website, and can be transmitted to partners, uniquely for means of supplying provisions necessary to the services. These can be, for example, cookies that save the preferences of the user such as language preference of the user, cookies that save a “user session”, or cookies that provide a “virtual shopping basket”.
Analytics and audience measurement cookies
The audience measurement cookies help to recognize visitors of the website across their different visits. These cookies only stock an internet user’s ID (specific to each cookie) and is in no case used to collect nominative information belonging to the visitors. These cookies save the pages visited by the user, the duration of each visit, and the error messages encountered; all of which can help to enables a performance increase of the Michelin internet websites. The analytics cookies can be installed and managed by partners; however, Michelin limits their use to the ends of the analytical statistics demanded.
Cookies used for targeted advertising and social network tracking cookies generated by social network sharing buttons
Targeting and tracking cookies enable third parties to provide services, mainly advertising, and to improve the effectiveness of such services. These cookies may remember the web pages and sites that you visit, and may collect personal data, mainly the IP address of the user’s device. The information collected may be shared with third parties.
Examples include cookies that enable advertising agencies to serve ads based on your interests as determined by how you browse Michelin’s websites, or that limit their repetition. These cookies require your permission. In that case, a highly visible banner will appear on the first page of the site to request your consent to install these cookies.
Michelin and third-party providers, including Google, use both first-party cookies and third-party cookies to collect information and to optimize and serve ads based on visits to the site. Michelin and these providers also use these two types of cookies to determine the ratio of number of site visits to ad impressions, other uses of advertising services and the interactions with these ad impressions and these advertising services. Lastly, Michelin and these providers use these two types of cookies to remember your interests and demographic data so as to serve you targeted ads.
Michelin uses so-called social plugins (hereinafter referred to as buttons) which link to social networks such as Facebook, LinkedIn and YouTube. When you visit our website, these buttons are disabled by default, which means they do not send any information to the social networks in question without action on your part. Before you can use these buttons, you have to click to enable them. The buttons remain enabled until you disable them again or you delete your cookies. Once they have been enabled, the system connects directly to the server of the social network selected. The content of the button is then transferred directly from the social networks to your web browser, which incorporates them into the website you are visiting.
As soon as you have enabled a button, the social network in question can collect data, irrespective of whether or not you use the button. If you are logged on to a social network, it can link your visit to this website to your user account. Visits to other Michelin websites will only be linked if you have also enabled the corresponding button on these sites.
If you are a member of a social network and you do not want it to link the data collected from your visit to our website to the information provided when you joined the network, you must log out of the social network in question before enabling the buttons.
Please note that we have no influence over the scope of data collected by the social networks through your buttons. Please refer to the data protection statement published by the social networks in question for more information about the scope and purpose of the data collection and how they process and use such data, as well as the rights and setting options to protect your privacy.
Our website uses the following social network buttons, among others:
- facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). A list and overview of Facebook’s social plugins can be found at https://developers.facebook.com/products/social-pluginsFor more information about Facebook’s personal data protection policy, please visit http://www.facebook.com/policy.php You can also block Facebook’s social plugins with add-ons for your browser, for example with the "Facebook Blocker."
- youtube.com, generated by Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For more information concerning the protection of personal data, please consult : https://www.youtube.com/static?template=privacy_guidelines
- Google + generated by Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For more information concerning the protection of personal data, please consult :https://www.google.com/intl/policies/privacy/
1. Michelin is committed to maintaining the privacy of our customers.
This section sets out our policy on how we manage “personal information”. This policy is intended to help you understand how we manage the personal information that we collect, hold, use and disclose, how you can seek access to and correction of that information and, if necessary, how you can make a complaint on our handling of that information.
2. Types of personal information that is being collected and held
The data we collect on this form is necessary for the purpose for which this form has been provided to you. By providing your personal information herein, you are deemed to have consented to our collection of and processing this personal data.
3. Holding and protecting your personal information
Personal information submitted by you may be stored in physical or electronic form either on our own systems or the systems of our service providers. The personal information is protected using appropriate safeguards. We also require our service providers to follow strict security standards and bind them with obligations of confidentiality when holding and processing any personal information.
4. Purposes for which we may collect, use and disclose your personal information
You may be asked for personal information if you want to take advantage of specific services we offer such as, but not limited to, e-mail enquiries (contact us), consumer or tyre reviews, survey, or specific promotions. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. You will be given an opportunity to opt out of further contact if you wish. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
We may share your personal data with third party suppliers or service providers. These suppliers and service providers are contractually obligated to keep your personal data confidential and secure, and they are required to use your personal data only for the needs of the services that were entrusted to them.
5. Disclosure of personal information to third parties
We receive services from other Michelin Group companies and external service providers, some of which may be located outside your country of residence (see the additional section below titled "Overseas Disclosures"), and your information may be provided to them for this purpose.
Third parties to whom we disclose your personal information may include:
- related Michelin group companies outside your country of residence;
- persons to whom disclosure of your personal information is necessary in order for us to provide or manage any services or transactions requested by you including:
- service providers, such as mail services, delivery agencies; service and support agencies; customer service agents
- service providers to whom we subcontract any tasks under our agreements (if any) with you
- legal, audit, settlement, valuation and any other professional service providers under a duty of confidentiality to us
- analytics and market research service providers who provide marketing, market research, or other related services relating to promotion of our business;
- insurers, assessors and underwriters
- fraud reporting agencies
- any potential investors, purchasers or persons wishing to acquire an interest in any part of our business from time to time; and
- any person to whom we are under an obligation to make disclosure under the requirements of any law, rules, regulations or guidelines including, regulators, governmental bodies or industry recognized bodies (all or some of which may be in or outside your country of residence)
As a result of the management structure some recipients of personal information within Michelin may not be located in the country of your residence. While it is not reasonably practicable to list all of the countries to which your information may be transmitted from time to time but such countries are likely be those where Michelin has offices globally. A list of those countries is available through the Michelin website at www.michelin.com. Such organizations may in turn be required to disclose information we share with them under a foreign law.
When we do share information as above, we remain responsible for that disclosure and will ensure that your personal information is handled according to the requirements of law.
7.Requesting access to your personal information
You are entitled to access personal information we hold by contacting our privacy officer (contact details below). We will endeavour to respond within 30 days of such a request.
8.Requesting correction of your personal information
You are entitled to request that we correct/rectify information that we hold about you. If you would like to do so please contact the privacy officer using the contact details below.
Any corrective action by us will normally be done within 30 days of a request. We will notify you of any delay in writing.
Correction of information is provided free of charge.
9.Complaints and disputes
Upon receipt of your complaint, we will carry out an internal investigation and may contact you during this period for further information. Subject to your timely cooperation, we generally endeavour to provide a formal response setting out the results of our investigation and whether we agree that your rights have been breached, within 30 days of receiving your complaint.
If we fail to deal with your complaint to your satisfaction you may refer the complaint to the appropriate privacy authorities in your country of residence.